Tracey Ash

Tracey Ash and El Bawaba Hotel plans and executes bespoke tours, retreats, and events which are aligned with soul journeys and service to humanity and delve into Ancient Egypt’s history, wisdom, and culture, and include uniquely curated experiences for our guests.

Acceptance of these Terms & Conditions (referred to as “Terms hereinafter) constitutes a legal, binding agreement between client whether part of a group tour or private tour, and Tour Operator, and is an acknowledgement that all parties have read, understand, and agree to be bound by all Terms contained hereinafter. Acceptance of Terms supersedes any and all previous communications between the parties, whether written or oral, with respect to the same.

TERMS AND CONDITIONS Personnel Mohamed Sayed Tracey Ash Travel Partnership Teams

Tour Operator Responsibilities Accommodations based upon double occupancy as indicated in the itinerary. All sightseeing tours and entries as indicated in the itinerary. Meals as indicated in the itinerary, including V, VG, GF, LF, and detox options. Arrival and departure airport transfers to El Bawaba Hotel and selected hotel partners.

Guest Responsibilities International and intra-Egypt airfare All meals and snacks not covered by Tour Operator. Beverages Single room upgrades Travel insurance Items not specifically mentioned in the itinerary. Gratuities/Tips (20% is standard) Entry visa, USD 25.00, which may be purchased from bank windows before passport control at the airport. The costs of any supplements or optional site visits not included in Tour Operator itinerary. Add in all other agreed upon deliverables for the retreat/tour.

Guest Behavior/Indemnification Please be aware that Egypt is predominantly an Islamic country, and Guest(s) should be aware of culture and religious conservatism, local traditions, customs, and laws. Guest(s) are expected to follow the laws of the country they are visiting, specific rules and protocols for cultural, religious, and/or historic sites, and take care to not offend other cultures or religious beliefs. This is especially important during the holy month of Ramadan and/or if Guest(s) intend to visit religious areas. Foreign national tourists and travelers are tracked by multiple government agencies upon entry into Egypt. Security agents and convoys are often deployed for groups.

Guest(s) are hereby advised to be aware of cultural conservatism regarding all public meditation and yoga. The use of ceremonial objects, musical, instruments, and/or ritual oils is expressly forbidden, and publicly entitled ceremonial displays, rituals, and/or other outward displays of Western spirituality destroy bridges of potential cultural healing and harmony.

Touching of antiquities, including all antiquities monuments and artifacts, is absolutely not permitted.

Plant medicines and other illegal drugs are forbidden. Egypt has a zero tolerance policy towards illegal drugs, with possession, use, and/or trafficking in illegal drugs being treated as serious offences which can, even for small amounts, lead to lengthy prison sentences, up to life imprisonment without the possibility of parole or pardon, and the death penalty for the most serious offences.

Public displays of affection are culturally rare and may be frowned upon. What is acceptable in Western-style tourist resorts may not be accepted in other areas.

Additionally, Guest(s) are advised to not engage in or seek casual sexual encounters as you may be identified as a problematic international who is breaking Islamic law and/or you may be targeted for business.

Although same-sex activity is not expressly criminalized in Egypt, LGBT+ individuals have been charged with debauchery and there is little public acceptance for LGBT+ relationships. Public displays of affection are likely to receive unwelcome attention, as are rainbow flags and apparel and may result in charges of debauchery.

Guest(s) are expect to arrive to any tour pick-up and/or departure point at the time set for activities. During the Tour, Tour Operator’s drivers are not obligated to wait for Guest(s) after the time set by the Tour Operator’s representative. Tours may proceed without Travelers who miss pickup and/or arrival and departure times at any point during the Tour, and the Tour Operator will not be held responsible or liable for any compensation, refund, and/or damages caused to Guest(s) as a result thereof.

While participating in a tour, Guest(s) are required to stay with the Tour Operator and/or all designated representatives at all times. Tour Operator is will not be liable for any Guest(s) who opt(s) to separate from the tour, permanently or temporarily, and Guest(s) will be solely responsible for any costs, fees, injury, or harm they incur or may cause. All additional costs and any/all associated fees to recover Guest(s), “rescue fees”, will be fully and exclusively borne by Guest(s). Guest(s) hereby acknowledge and agree that the shall have no right to offset or deduct any such rescue or similar in nature costs or fees applicable to Guest(s) under these Terms from any missed/unused site or attraction costs.

Tour Operator reserves the right at any time and our discretion to terminate the travel arrangements with the Guest(s) and/or cease to deal with any party member(s) whose behavior, in the reasonable opinion of the Tour Operator or our Third Party Suppliers, may cause danger, upset, disruption, or distress to anyone else or damage to property. In such a case, Guest(s) will be responsible for the cost of travel back to their home location and the Tour Operator shall not be liable for Guest’s potential losses and no refund shall be provided.

Guest(s) agree to and shall indemnify and hold harmless the Tour Operator, and each of our officers, directors, employees, and agents (collectively “Tour Operator”), from any expenses, losses, liabilities, damages, judgments, settlements, and costs (collectively, “damages”) involved with or incurred by the Tour Operator (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, lawsuits, arbitrations, or other causes of action, which result, directly or indirectly, from: Guest’s breach or violation, or threatened breach or violation, of these Terms AND any damage caused by Guest(s) while participating on the tour.

Intellectual Property During tours and retreats, Guest(s) will have access to unique material and content created and owned by Tracey Ash/Tour Operator and/or other third parties. This content is protected and unauthorized use of content, including by not limited to taking, possessing, and sharing through any digital and non-digital means unauthorized videos, sound recordings, and photographs, may violate copyright, trademark, and other laws.

Photography Guests must have permission from Tour Operator and/or other involved third parties before taking photographs and videos at cultural and religious sites. Permits are required for professional photography or film equipment of any kind. This includes photography umbrellas, artificial outdoor lighting gear, and any equipment that occupies or blocks public roads.

It is forbidden to take or share photographs that may be perceived as damaging to the country’s image. Photographing Egyptian citizens requires written consent. Taking pictures of Egyptian children is prohibited.

Photography of or near official military installations is strictly prohibited, including but not limited to the Suez Canal. Please be aware of sensitivities regarding photographing embassies, government buildings, churches and other religious buildings, and infrastructure. Foreign nationals have been arrested for photographing churches, electricity stations, train stations, and bridges. If there is any doubt, please seek permission before taking photographs.

Drones The import, production, or use of unmanned aircraft systems (drones) is banned in Egypt unless you have prior authorization from the Egyptian Ministry of Defense. Citizens who use, manufacture, or import drones without the appropriate authorisation will b punished by prison terms ranging from 1-7 years and/or fines ranging from EGP 5,000 - 50,000.

Cancellations and Refunds In the event that the tour is canceled by the Tour Operator, the deposit will be fully refunded. Otherwise, the deposit is non-refundable.

Guest(s) who request a tour cancellation are required to provide written cancellation notice and refund request sent to Tour Operator with sufficient prior notice. Such requests are subject to Tour Operator’s official confirmation. All refund requests should be directed via e-mail address info@traceyash.com

For cancellation 150 days before the tour begins, Guest(s) will receive a full refund less the deposit.

For cancellation made 100 days before the tour begins, refunds will vary depending on expenses incurred by the Tour Operator. Cancellation made 90 days or less before the tour begins is non-refundable.

No refunds will be provided for any other non-refundable activities, which may include but is not limited to: sightseeing tickets, additional hotel nights purchased by Guest(s), rooms upgrades, unused site ticket meals, etc.

Refunds will not be provided to Guest(s) who must leave the tour once commenced.

The Tour Operator reserves the right to make necessary changes to the tour itinerary should any unforeseen circumstances arise, including but not limited to government actions or closure of sites or attractions. Should such an event arise, the canceled activity will be replaced by another attraction.

Third Party Suppliers Tour Operator makes arrangements with accommodation providers, coach companies, transfer operators, shore excursion operators, tour and local guides, activity providers, and other independent parties ("Third Party Suppliers") to fulfill retreat and tour itineraries. Third Party Suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions.

Tour Operator shall not be held responsible for any cancellations, delays, diversions, or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the any act, omission, error or negligence whatsoever by air carriers, rail, coach & ship companies, hotels, transportation companies, other persons providing any of the services and accommodations to travelers, or any other person not a direct employee or under exclusive control of the Tour Operator. Tour Operator is not responsible for any criminal conduct by third parties.

Limitation of Liability You release and discharge the Tour Operator and its representatives from any and all liability arising from your participation in the tour including, but not limited to, actions, or inactions, of Tour Operator undertaken pursuant to these terms and conditions and including those caused or contributed to by third parties including suppliers to Tour Operator and other participants on the tour. You agree that this release will be legally binding upon yourself, your heirs, successors, assigns, and legal representatives; it being your intention to fully assume all risk of travel and to release Tour Operator from any and all liabilities to the maximum permitted by law. Any disputes between the Tour Operator and Guest(s) shall be settled by the Egyptian courts.

Force Majeure: To the extent permitted by applicable law, in the event of a Force Majeure Event (as defined below), Tour Operator shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. Unless provided for in these Terms or under applicable law, Tour Operator assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other condition outside Tour Operator’s responsibility and / or control (Force Majeure Event), including without limitation: Fire Landslides Volcanic eruption Inclement weather Environmental pollution or contamination Earthquake Low or high water levels Flood Water or power shortages or failures Tropical storms or hurricanes Riots or civil commissions or disturbances or any other acts of similar nature Sabotage Strikes of labor disruptions Arrests Restraint of rulers or peoples Expropriations Acts of terrorism War Insurrection Quarantine restrictions Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic Government seizures

Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization Damages to its facilities or the travel supplier and its facilities Or any other unforeseen circumstances or any other factors unforeseen by The Company, or the tour operator if applicable, that adversely affects or hampers its ability to fulfill any of its contractual conditions. If the Tour Operator cancels or reschedules a trip departure due to a Force Majeure Event, the cancellation and refund terms in this agreement shall apply.

Unless otherwise required by applicable law, The Company will not be responsible for paying any costs or expenses Guest(s) may incur as a result of a delay or a cancellation due to a Force Majeure Event.